Privacy Policy

Azlan Network ("we", "us") respects your privacy. This policy explains what personal data we collect, how we use it, and your rights, in line with Indonesia's Law No. 27 of 2022 on Personal Data Protection and its implementing regulations. Azlan Network acts as the controller of your personal data.

1. Data We Collect

1. Identity and contact data: name, phone/WhatsApp number, email, installation address, and installation location/coordinates.
2. Service data: plan, invoice and payment history, support tickets, and communication history with us.
3. Technical usage data: connection session times, data usage, IP address, MAC address, and information about devices connected to our network.
4. Payment data: transaction status and references from payment providers. We do not store full credit/debit card numbers; these are processed directly by the payment provider.

2. How We Use Your Data

We use your data to:

1. provide, activate, and maintain your internet service;
2. issue invoices, process payments, and send payment reminders;
3. handle outage reports, installations, and service requests;
4. send service notifications via WhatsApp, email, or other channels;
5. keep our network secure and prevent misuse;
6. meet legal obligations and official requests from competent authorities.

3. Legal Basis

We process your data to perform our subscription agreement with you, to comply with legal obligations, for our legitimate interest in keeping the service secure, and with your consent where required.

4. Sharing Your Data

We only share data as needed with:

1. payment gateways, to process your payments;
2. messaging providers (such as WhatsApp gateways or email), to send notifications;
3. the platform and system infrastructure providers we use to manage the service, who process data on our behalf and under our instructions;
4. installation partners or technicians assigned to your location;
5. competent authorities, when required by law.

We do not sell your personal data.

5. Retention and Security

1. We keep your data while you subscribe and for as long as needed for the purposes above or to meet legal obligations (such as transaction and tax records).
2. We apply reasonable technical and organisational safeguards, including access restrictions and encryption for certain data.
3. If a personal data protection failure occurs, we will notify you and the competent authority within the period required by law.

6. Your Rights

Under applicable law, you have the right to:

1. obtain information about how your personal data is processed;
2. access and obtain a copy of your personal data;
3. correct inaccurate data;
4. request deletion of your data, where this does not conflict with our legal obligations;
5. withdraw consent you have given;
6. object to certain processing.

You can update some data yourself in the Profile menu of the customer portal. For other requests, contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy. The latest version is always available in the customer portal.

8. Contact

Questions or requests about your personal data can be sent to:

Azlan Network · Jl Pangeran Hidayat No.1, Heledulaa Utara, Kota Timur, Kota Gorontalo, Provinsi Gorontalo
Email: azlannet.id@gmail.com · Phone/WhatsApp: