Terms of Service

These Terms of Service govern the use of the internet and related services provided by Azlan Network ("we", "us") to customers ("you"). By registering for, paying for, or using the service, you agree to these Terms.

1. Service

1. We provide internet access according to the plan you choose, including the speed, active period, and other conditions stated for that plan.
2. Advertised speeds are maximum ("up to") speeds. Actual speed may vary depending on the number of devices, network distance and quality at your location, and destination servers.
3. If your plan applies a fair usage policy (FUP), its limits and speed adjustments follow the plan description.

2. Registration and Customer Data

1. You must provide accurate, complete, and up-to-date information, including your name, phone number, email, and installation address.
2. You are responsible for keeping your customer portal account, password, and OTP codes confidential, and for all activity performed using your account.
3. The handling of your personal data is described in our Privacy Policy.

3. Installation and Equipment

1. Installation is carried out by our technicians or appointed partners, according to the agreed schedule and network availability at your location.
2. Unless otherwise stated in writing, equipment we install (such as a modem/ONT, router, or cabling) remains our property and is lent to you while you subscribe.
3. You must take good care of the equipment and not move, dismantle, or change its configuration without our consent. Damage or loss caused by negligence may incur a replacement charge.
4. When you end your subscription, our equipment must be returned in good condition or collected by our technician.

4. Billing and Payment

1. Service fees, installation fees (if any), taxes, and other charges are billed according to your plan and billing cycle.
2. Invoices are issued through the customer portal and may be sent via WhatsApp, email, or other channels we provide.
3. Payments can be made using the methods available in the customer portal. Payments through a payment gateway may include a service fee depending on the chosen method, shown before you pay.
4. A payment is considered complete once we receive the funds and the invoice is marked as paid.

5. Late Payment, Suspension, and Reactivation

1. If an invoice remains unpaid after its due date, the service may be temporarily suspended without further notice.
2. The service will be reactivated once the invoice is paid. We may charge a late fee or reactivation fee according to the applicable terms communicated to you.
3. Suspension for late payment does not cancel your obligation to pay issued invoices.

6. Prohibited Use

You may not use the service to:

1. resell, share, or distribute the service to others without our written consent;
2. carry out unlawful activities, including accessing or distributing content prohibited by law;
3. send spam, perform network attacks, hacking, malware distribution, or other activities that disrupt our network or others;
4. infringe intellectual property or other rights of third parties.

Violations may result in suspension or termination without refund, and other action permitted by law.

7. Outages and Maintenance

1. We strive to keep the service available but do not guarantee uninterrupted service at all times.
2. We may perform scheduled network maintenance and will try to notify you in advance where possible.
3. Report outages through the Tickets menu in the customer portal or our customer service. Compensation for outages (if any) follows our applicable policy.

8. Limitation of Liability

To the extent permitted by law, we are not liable for indirect losses, data loss, or losses caused by events beyond our reasonable control (force majeure), including natural disasters, power failures, third-party network damage, or government policy.

9. Plan Changes and Cancellation

1. Plan changes (upgrade/downgrade) can be requested through the customer portal or customer service and take effect according to the plan terms.
2. You may cancel your subscription by notifying us. Issued invoices must still be paid, and our equipment must be returned.
3. We may terminate the service if you breach these Terms or fail to pay invoices within the period we set.

10. Changes to These Terms

We may update these Terms from time to time. The latest version is always available in the customer portal. Continued use of the service after changes take effect means you accept them.

11. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Disputes will first be settled amicably.

12. Contact

Azlan Network · Jl Pangeran Hidayat No.1, Heledulaa Utara, Kota Timur, Kota Gorontalo, Provinsi Gorontalo
Email: azlannet.id@gmail.com · Phone/WhatsApp: